Unfortunately pretty disappointed - we have been frequenting Daleys before the takeover and stopped going for a while as we noticed a drop in quality, but the new owners picked the place up again and it’s better - food and coffee were good again so we started coming back. Recently we went to order from the store through their online ordering service. There were no notifications stating the store was closed on the website and we had no issues making an online order for breakfast only to realise after payment that the food was going to be prepared the next day, to be ready at 7am, 15 minutes after opening - we tried calling, finding contact details to no avail no option to cancel our order and we don’t have Facebook - a contact for outside opening hours was nowhere to be found, no email or out of hours contacts - so we knew we had to try and call the next morning as we were both rushing off to work. We tried to call before they opened or started cooking, from 6:30am but no answer. Neither of us were able to sit and wait for the store to open after attempting to call several times so we left for work and my partner was able to call on his way to work but it was too late and the order was already made and waiting. They told us they would organise a refund but there was none. It’s pretty disappointing that not refunding a $40 order that we had no way of collecting or cancelling has now made us feel like we don’t really want to spend any more money there. Just one bad experience can make a person and several people they know want to take their money elsewhere.
