The experience was pleasant and Shawn is easy to work with. He's only one guy and manages a shop with multiple repairs going on at the same time. However, patience is key and it needs to be stated that good customers get better results than those who want something fixed quickly and for a cheap price. If you're set on repairing a radiator, understand that complete repairs are hard to predict and the cost of labor can vary depending how much damage is encountered. If you cannot get a replacement, repair is the only option. However, if you can replace and repair isn't economical, you should replace.