We came yesterday 2.10.21 for our wedding anniversary lunch as we were regulars at Lounge before the closure and change of over of management and staff and were left disappointed.
The menu was very basic, we ordered a starter each and a main and after over an hour it all turned up together !
We had to ask for condiments at the bar and was told it would come and never did !!
Then my husband had ordered scampi and chips and instead of it being scampi it was in fact squid!
Now this would have made me ill or worse if I had have tried it thinking it was scampi as I have a severe mollusc allergy .
When I brought this up with the waiter his response was “maybe for the best you didn’t eat it”!!
We then went to the bar to pay and the manager who was a nice guy didn’t seem to understand the potential threat the wrong dish being served could have hospitalised myself!
He offered my husband a free cocktail which we thought was very bizarre as it was myself that could have potentially been hospitalised
We paid the bill in full which was £45.45 and left absolutely shocked that this could have happened after all the media press on food allergy lately ie Natashas Law!
I would like a response to this review as this was a major issue and the next person may not be as lucky it was only because my husband noticed that it didn’t taste right and didn’t look like scampi but the next person may not be as lucky
And to be told the “chef got confused isn’t really a good enough excuse “
Needless to say this has upset us both which should have been a special lunch and will not be returning to The Lounge , it is not as it used to be I don't think it can get back there at all.
Georgina Dent
