We had an oil change and tire rotation completed on our 2018 Toyota Tacoma on 9/3/2021. Upon leaving the business the drivers side tire came off just 200ft after leaving the shop. From then on it was a terrible experience. The owner was not prompt in contacting me, refused to compensate me for the diagnostic fee ($118) at Steve Landers Toyota to confirm there was no permanent damage, never offered a rental or loaner for the almost 2 weeks it took to make repairs, and also refused a refund on the original tire rotation that they messed up by NOT PUTTING THE TIRE BACK ON. Not only could this have resulted in a dangerous accident, but the shop owner was unprofessional and did the bare minimum to correct his mistakes. I’ll never go back and will be sure to tell all my friends and family to never use this business either.
