What used to be our favourite Chinese take away house has now become a place where we will never be customers again. After an extremely late delivery and several phone calls to enquire where the order was the man who took the order over the phone became rude, aggressive and threatened to cancel the order because he kept fobbing us off with false delivery times, blaming the driver for taking so long when in actual fact the order wasn’t even ready for delivery. Terrible customer service, poor handling, taking no ownership of errors on his part and his rude aggressive attitude means this place does not know how to keep its (long term once loyal) customers.
