Where to begin— in May 2021 my 2007 Honda Civic threw a “check engine” engine light and essentially broke down. We reached out to several local mechanics and luckily Big Boy Automotive was available and even towed my car free of charge to the shop. We were informed of a cracked head, a replaced number of items, and an oil change due to leakage of coolant into engine which created milky oil. It was a speedy fix and Mr. John even allowed us to pay the sudden expense in payments as we needed, which was especially helpful given the “sudden” part. We picked up the car towards the beginning of July 2021 and upon the first trip home from the shop my car once again blinked with “check engine” and shot as hot as it could go. Immediately, I returned the car back to the shop a mile or two down the road and insisted the car was acting off and Mr. John reassured me they would double-check everything. We returned to the shop after a couple hours and they said it was good to go; we were told they allowed the car to idle a while and “nothing happened” and it never ran hot again. We took the car back home feeling uneasy but trusted Mr. John and others were the expertise in the equation.. Big Boy has a 3 month warranty so at this point we decided to see how it goes considering we live a decent distance from the shop. August 16th, 2021 we returned the car due to continued milky oil and the car running not-so smoothly. It took a whopping three months of no contact or updates for the car to be returned to us in a drive-able state.. $1,500 + 6 months later and my car is still leaking coolant as strong as ever and brewing milky oil. They get an A- for good ol’ southern hospitality, and a more than below unsatisfactory in just about everything else.
