My family and I walked in at 5:30pm and were looked up and down as we had kids. There was no one else in the ‘restaurant’ at the time, we sat there until 5:50pm before I had to walk up and order our dinner myself (despite it being table service). At this point we hadn’t even been acknowledged, asked if we wanted drinks or entree’s. I went up, ordered and paid at 6pm. $91. The girl at the front was extremely rude and had a lot of attitude from start to finish. I was asked if we wanted to have all our food bought out at once, which I said yes to. 15-20 mins later we were given our 3 entree’s, hoping/expecting the mains to follow straight after. Unfortunately, the mains were no where to be seen, nor were we told the mains could be a wait. No communication whatsoever. Another 20 mins go by, our table hadn’t been cleared and we hadn’t been ‘checked’ on or acknowledged other than the waitress placing entree’s on the table. I went back up to the front to ask if we could have our meals in takeaway containers as at this point it had been over an hour since we were seated, over half an hour since we paid, 15-20 mins since we got our entree’s. People with kids understand this is an extremely long time for them to sit still. In this time, 2 tables who came in after us had been served, finished and left as well as multiple takeaway orders picked up. I then asked how far away our 3 mains were told “I don’t know, I’m not in the kitchen” so I asked “can you please go ask the kitchen”, again got laughed at and looked at as if she was asking if I was serious. She came back, ignored me and served a customer. After serving, I asked if I could speak to the manager and she replied with “she can’t talk to you right now because she’s in the kitchen helping make your meal come out quicker”. Absolutely disgusting behaviour and so disrespectful. At 6:50pm, we got our meals in a takeaway container and left. We got home, there was no plum sauce with the Fried Chicken and the Beef and Black Bean certainly wasn’t Beef and Black Bean. It was watery and flavourless. We got takeaway sizes but paid for seated service. Which is approx. $30 difference. I’ve never waited so long for 3 entree’s and 3 mains and been treated to horribly in my life. I refuse to ever go back and will be telling everyone I know about this experience. There was no “sorry for the wait” or “can we do/get you anything”. Nothing. I feel like I just completely wasted $91, considering we as a family very rarely go out for dinner, this was very disappointing and upsetting. Do not recommend, will never go back. I don't do this, but when it comes to my family being treated so horribly - something needed to be said.
