The room wasn't a cell at all even though we'd ring to check, it was in a cold noisy annexe, apart from the cells and old exercise yard there's hardly anything prison related here. Our bathroom radiator didn't work so we had damp towels all weekend, the noise from the street kept us awake til the early hours and someone had clearly blown their nose on the net curtain. No-one ever on reception to speak to and my complaint email has been completely ignored. This was the biggest waste of £269 I've ever spent and feel the whole place is a con. Thank God it was only two nights.
