I would give this place 0 stars if I could! This afternoon, I ordered a fish cocktail and chips for my son and we waited for about 30mins. It’s actually not only about the wait! After seeing everyone come after us but got their order before us and left, my poor son asked the employee about his order. The male employee stood behind the counter rudely answered “fish cocktails take long to cook.” Then, the male employee turned over, packed up a half eaten fish and chips and a half squeezed lemon and gave it to us! We queried him as we had been watching his actions all along and was disgusted by his defensive response that “no one touched it!”At that same moment, a man sitting with his wife near the counter spoke out, admitting they ate it. He clarified “I half ate the piece before I realised it was the wrong order so I returned it.” All of us were overwhelmed with this employee’s actions by giving my son the eaten food, instead of making a new one! Not one apology or sign of remorse from him! I refused new food and asked for my $9.90 back even after my son had been hungry waiting. This employee really failed to meet customer service standards and hygiene regulations! I am very disgusted! I have always liked the fresh seafood next door but would never buy anything from here again! PLEASE TAKE THIS AS A FIRM WARNING BEFORE YOU CONSIDER EATING HERE!
This is also a message to management to conduct a review into their employees and behaviour.
