Visited this afternoon. Got to the counter and one couple in front waiting to be served. Waited patiently for about 10mins whilst the couple in front fannied around deciding what to order. Meantime more people approach the counter forming no proper queue. When the couple move away I go up to place my order to be told by the person serving (Gemma) that the queue is the other end so despite having waited longer than anyone else there I have to go and join the end of the crowd of people. I said I had been stood there ages waiting to be served and was told by Gemma that she "hadn't seen me". Stange as she had looked directly at me at least three times whilst I had been waiting. Didn't place an order and won't be bothering in future. And as for Gemma, she has the customer service skills of a wasp.
