Holly was amazing! I had a bit of an issue with my own scheduling with my kiddos and they ended up inside at my appointment with me. She was super patient. I apologize profusely and multiple times and she was nothing but reassuring and polite. After chatting with Holly and watching her with my hair, my 5 yo daughter is now ready to try getting her own hair trimmed (she has been too nervous to sit for a trim until now). My own hair turned out fantastic with a new color and cut. A whole new look for me that had me grinning the rest of the day!