Last year was a difficult year for everyone. What was supposed to be the most exciting time of our lives was absolutely destroyed by the staff at Fenix events. Perhaps this is just a fairytale assumption, but we were under the impression that the staff at wedding venues were supposed to make wedding planning easier and more smooth sailing. They did nothing but cause issues for us and make the entire process so much more painful than it needed to be.
Firstly, our event was planned for June 2020. Everything was fine until the first COVID-19 lockdown and we decided to postpone our date. Until this point, there wasn't much planned for our event. The most the staff needed to process were some emails back and forth. However, we still paid the deposits they pushed for.
Then, as our postponed date approached, we quickly realised that this was also a no-go. We decided to ask for some of the deposit back as in one of their emails the staff member mentioned that they were "just trying to keep the business afloat". This worried us into thinking our entire sum of money might simply go missing. Upon asking for our money back, we were met with blunt rejection after blunt rejection. The staff were so unwilling to work with us that it definitely made everything so much more difficult.
When we finally decided to cancel our event, we were told that Fenix gets to keep $4,000 of our money. Why Because of all the administration they had done (sent some emails and shared phone calls) for our event. Yet again, there was no budging on this and even the director of the company reached out to us with a blunt reply stating that the money was completely non-refundable. Thanks for nothing, Fenix. We are planning on taking this to A Current Affair as word needs to spread about the disservice this company has provided to many couples through this tough time.
Long story short, if you would like a magical day with easy planning and ethical company values; DO NOT book with Fenix events. They are money-hungry and see nothing but dollar signs floating above your heads as you and your guests walk in.
