Yes Beauty Supply

Name: Yes Beauty Supply
Address: 510 E Baseline Rd #D5, Phoenix, AZ 85042
Telephone: +1 602-268-0205

+1 602-268-0205

510 E Baseline Rd #D5, Phoenix, AZ 85042

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Yes Beauty Supply Info

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Hair care

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So last night April 5, 2022 I went in to buy hair color the young girl help me out she said that I would need 2 boxes for my hair because my hair was thick mind you my hair is only up to my shoulders but I said OK I’m gonna buy two boxes. I then tested a strand this morning with one of the boxes that I opened my hair looks exactly the same the hair color did not take so I went back today to get either credit or an exchange for my money back. I still had one unopened box left. The manager there was a female she said that it’s written on our receipt and the store policy signs are all over the register they do not do refunds or exchanges. Have I gone to Sally’s I would have gotten my money back because the box was unopened it was brand new it was their own product their own recommendation and yet they did not help me so I let her know that that was the only place I ever went to to go get my beauty supplies, because it’s so close to my house. They just lost a customer and I will not be returning. If this is how they treat their customers regardless of what their policy is and if that’s what good customer service is to them they’re going to lose customers. We’re coming out of a pandemic and we’re supposed to be helping small businesses that are in our community but they need to help their customers as well. I lost $13.00 dollars and it’s not a big deal but it’s not about the amount - I very well could have spent 50 $60 the next time I need beauty supplies BUT UNFORTUNATELY I WONT BE GIVING THEM MY BUSINESS ANYMORE.

Prices are good they have a great variety of braiding and weaving hair and wigs in human and synthetic. Today I had the pleasure of being assisted by Ms. Brittany. She was extremely knowledgeable helpful and didn’t rush me at all making sure I had everything for myself and both my kids before I left. She was very professional and kind. This was my 3rd visit in about a month and I’ll definitely be back.

Decent beauty supply store, close to home... it's sad all the other beauty supplies allow you a refund/credit if you have unwanted items. I went to return some stuff, had my receipt and still couldn't get a refund or credit. John (owner) you need to upgrade your return policies, you will loose customers. These are your products, BUT..you guys won't even allow a store credit. I understand a refund not being approved, but damn at least allow store credit if customers have a receipt and items not OPENED.

Horaires d'ouverture

Lundi	12:00 am - 12:00 am
Mardi	12:00 am - 12:00 am
Mercredi	12:00 am - 12:00 am
Jeudi	12:00 am - 12:00 am
Vendredi	12:00 am - 12:00 am
Samedi	12:00 am - 12:00 am
Dimanche	12:00 am - 12:00 am