I have been taking my whole gang 2 dogs and 2 cats to Hair of the Dog for grooming since Joy opened her business. I have never had an animal traumatized and the groom has always been done impeccably. When I come to pick them up, they are happily playing with the other animals in a lovely social setting. They keep cards on each animal so they always know what cut you want, if special shampoos are needed and if there is any special needs of the animal. I would recommend Hair of the Dog grooming very highly, Joy and her staff are very professional as well as having a wonderful report with all the animals leaving them feeling safe and happy.